Shipping & Return Info
Shipping and Lead Times
JMP Wood designs, manufactures and ships our JMP Collection items from our shop in Brooklyn, New York.
Home Accents and Finials typically ship within 1-2 business days.
For all other items, since many of our products are custom-manufactured and made to order, please allow 7-10 business days for your order to be crafted and shipped from our facility. For large orders, certain wood species and depending on the current amount of orders being processed, additional time (typically under 2 weeks) may be required in order to manufacture all parts of your order. Please contact us for a more accurate shipping time estimate.
Products are typically shipped via UPS Ground and you will receive a tracking number once your order has been shipped.
If you would like to expedite your order, please contact us at email@example.com or 718.649.0333.
Shipping rates to the United States are calculated based on the weight of your order and your location.
Please contact us at firstname.lastname@example.org or 718.649.0333 for international shipping rates and info.
Returns and Cancellations
Since they are made to order, we are unable to accept returns for the following items: Balusters, Newel Posts, Table Legs and other custom or made to order items. We are only able to accept returns for other items in poplar or red oak wood types.
All iron/metal products and non-JMP Collection wood newel posts and wood balusters are subject to a 30% restocking fee.
Returns must be made within 30 days of receipt of shipment. Please contact us at email@example.com or 718.649.0333 with your order information to initiate a return.
We cannot provide refunds for shipping and handling and return shipping is the responsibility of the customer. We are not responsible for lost return packages or damaged items during return transit and recommend shipping returns with a tracking number. Items returned damaged as a result of poor handling or packaging will not be credited.
Please allow up to 10 business days for credit to be issued once we receive your returned item.
If you'd like to cancel an order made in error, please contact us immediately. If an order has already been shipped, you are responsible for return shipping for return-eligible items.
Any changes to orders must be confirmed via email, so that we have a written, confirmed record of your request.
We fully inspect all merchandise while manufacturing and before shipping.
If your order arrives damaged, please call our office at 718.649.0333 or contact us at firstname.lastname@example.org immediately. Damage may have occurred during shipping. We will need to determine the cause of damage and what needs to be replaced. An inspection will need to be made by the shipping company to determine if the damage occurred during shipping. Damaged items must remain in their original box and be set aside for inspection. Please allow ample time for inspection and a decision.
We will gladly accept returns for defective items at our discretion. Defects or damage must be reported within 3 days of the receipt of shipment.
In the event that there is a delay in the receipt of your order due to a shipping problem, please call our office at 718.649.0333 or email us at email@example.com. We will contact the shipping company and attempt to resolve the problem as quickly as we can. All items are shipped with a tracking number.
JMP Wood accepts all major credits cards and PayPal for online orders. Credit card payments will be charged once the order is processed.
Prices Subject to Change
All prices are subject to change without notice. We reserve the right to refuse to honor any incorrect internet prices that may be listed in error.
We periodically offer discounts. Discount codes are not applicable to custom items that are not listed on our website.
We can create custom items or customize any of our current products. If you'd like to customize any of our stock products, please contact us.
Nature of Wood Products
While we strive to make each piece as uniform as possible and photograph products as accurately as possible, there will be some unavoidable color and grain variation in items due to the unique nature of wood.
Most of our wood items are unfinished and are ready to be painted or stained unless otherwise noted.
All of our products listed on our website are intended for interior use only but we can manufacture for outdoor use if needed. Please contact us for more info.